Frequently Asked Questions

What is your shipping policy?

Our print partner ships worldwide with USPS and FedEx.

We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1 to 7 business days. You will receive a tracking number as soon as your order has shipped.

Shipping prices are calculated based on your cart total.

Due to shipping requirements, pieces with the long side greater than 40 in. or short side greater than 30 in. may incur an additional charge.

If you reside outside the continental United States, including Alaska and Hawaii, please contact kevinlangfineart@gmail.com regarding your shipping preferences.

APO shipping is charged full cost and sent via USPS

Request for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping quotes are available for large orders or orders shipping to international destinations. Please contact kevinlangfineart@gmail.com with the details of what will be in the order and the address it will be shipped to.

My print provider prides themselves on quality, consistency, and fast delivery. Occasionally there may be factors (special request, unclear instructions, production problems, etc.) that might cause an order to be delayed. They rarely miss their production times, however they are not guaranteed.

Shipping original artwork:

I package original artwork myself. I use ground shipping with tracking and insurance.

What is your return policy?

Sales are final. That's pretty common with custom artwork. That said, if you receive something and it's really not what you thought or you're just not happy with it, we can probably work something out.

In the rare event your art arrives flawed or damaged it will be replaced at no additional cost to you. My print provider does their utmost to ensure that your prints are packaged carefully and arrive safely at their destination. However sometimes damage can occur in shipping. Please keep all packaging and take photos of the damage done to both packaging and artwork, and contact kevinlangfineart@gmail.com with the photos, details, and your order number, and we will take care of it for you.

Are the prints archival-quality?

All inks use for printing the images purchased from this site are archival, UV-resistant pigmented ink. Papers and substrates are acid-free and of the highest archival quality. Framing, matting, and hanging hardware is museum quality

My print provider has received the Green Business Certification Award for "Exceeding environmental regulatory requirements, preventing pollution, and conserving natural resources." You can be confident that your order will be created and handled in a sustainable manner by a company that cares about conservation.

Do you do commission work?

I am open to working with customers to create unique and creative work that is specific to your needs. Contact me to discuss further at kevinlangfineart@gmail.com

How can I keep up with your new work?

If you sign up for the newsletter I'll send emails with images and stories I think you'll like as well as specials, discounts, and notifications about events and contests related to my artwork. I'll keep them nice to look at and interesting. Of course, you can opt out at any time.

Privacy

 

Short version

Although this document uses the word "we" a lot, it's just me. I am a sole proprietor artist who is interested in creating art, using this website to share it and sell prints, and, if you sign up for emails, communicate with you about those things. I will never sell your information and I don't share your information with advertisers or anyone I don't need to share it with to fulfill orders or communicate with my buyers and mailing list.

My print partner is:

Bay Photo Lab

920 Disc Drive, Scotts Valley, CA 95066

My site is secure and all your order information is protected both online and offline. That's it, no funny stuff.

Full version

This privacy notice discloses the privacy practices for Kevin Lang Fine Art. This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.

2. What choices are available to you regarding the use of your data

3. The security procedures in place to protect the misuse of your information.

4. You can correct any inaccuracies in the information.

Information collection, use, and sharing

We are the sole owners of the information collected on this site. We only have access to and collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

If you choose to, you can set up an account on this site for ease of ordering. During registration a user is required to give certain information such as name and email address. This information is used to process orders, and contact you about the products and services on our site in which you expressed interest.

Whether you register for an account or not, if you provide information to us we will use your information to respond to you regarding the reason you contacted us, complete your order, communicate about order status and delivery, and, if requested by you, send marketing and informational communication about the artwork. We will not share your information with any third-party outside of our organization, other than is necessary to fulfill your request or to ship an order.

We request information from you on our order form. To buy from us you must provide contact information: name and shipping address and financial information such as a credit card number and expiration date. This information is used for billing purposes and to fill your orders. If we have trouble processing an order we will use this information to contact you.

We will use an outside shipping company to ship orders and a credit card processing company to bill uses for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Unless you asked us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. If you have signed up for the newsletter, you can opt out at any time by following the unsubscribe link at the bottom of any email.

Cookies

We use cookies on this site. A cookie is a piece of data stored on a site visitors' hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once thereby saving time while on our site. Cookies can also enable us to track interests of our users while on the site, to enhance the experience on our side. Usage of a cookie is in no way linked to any personally identifiable information on our side.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Whenever we collect sensitive information such as credit card data, that information is encrypted and transmitted to us. All of our web pages are secure. You can verify this by looking for a lock icon in the address bar and looking for http at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access. The computer/servers in which we store personally identifiable information are kept secure.

If you feel that we are not abiding by this privacy policy you should contact us immediately via email, or the contact form on this site.

Links

This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Contests

From time to time we may offer contests for free artwork. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information such as name and shipping address, and demographic information such as zip code and age level. Contact information will be used to notify the winners and award prizes.

Your access to and control over information

You may opt out of any future contacts from us at any time. You can do so at any time by contacting us via the email address contact form on our website.